Fraud Operations Manager
Leads and develops a fraud investigations team while setting strategy, managing operational performance, and driving scalable risk mitigation. The role requires 10+ years in fraud, risk, or management, team leadership experience, Mandarin proficiency, and strong analytical and stakeholder skills.
About the job
Responsibilities
- Inspire, motivate, and develop a high-performing fraud investigations team in a collaborative, results-oriented environment.
- Establish goals, provide coaching and feedback, and support team members’ professional growth.
- Set a strategic vision and execute short- and long-term initiatives.
- Evolve organizational strategy to scale operations and address day-to-day challenges.
- Collaborate with risk leadership and cross-functional stakeholders to identify high-ROI investments in user experience, process improvement, and risk mitigation.
- Oversee operational vendor performance related to risk.
- Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk.
- Define and manage organizational metrics, SLAs, and performance.
- Identify gaps in systems, processes, and strategies, and deliver enhancements to mitigate existing and emerging risks.
- Ensure risk management efforts do not compromise user experience.
Requirements
- Business-level proficiency in Mandarin, written and spoken, for communication with users in the Greater China region.
- 10+ years of experience in fraud, risk, or management roles.
- At least 2+ years of directly leading and developing high-performing teams.
- Strong strategic thinking and problem-solving skills, with the ability to translate complex challenges into actionable solutions.
- Excellent communication and stakeholder management skills.
- User-centric approach to managing risk.
Preferred Qualifications
- Expertise in fraud and risk management, including data analysis, root cause analysis, and process improvement.
- Experience creating dashboards and visualizations.
- Strong proficiency sourcing and analyzing data using SQL.
- Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
- Bachelor’s degree or higher in a relevant field; an advanced degree or certification is a plus.
Skills
Fraud Management, Risk Management, SQL, Data Analysis, Root Cause Analysis, Process Improvement, Data Visualization, Dashboards, Stakeholder Management
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