Customer Sales Engineer
Customer-facing technical expert supporting Account Managers on renewals and upsells. Partners on POCs, security assessments, and RFPs to drive expansion within existing customer base.
Technical Solutions Consultant
Lead technical pre-sales discussions with IT/InfoSec stakeholders, translating requirements around security, APIs, and integrations to win IT approval and support sales cycles.
United StatesSales EngineeringRemote
About the role
What you'll do
- Lead all technical discussions with prospect IT/InfoSec/Technical Architecture personnel
- Translate customer requirements around platform, clients, authentication/authorization, security, backup/business continuity, data integration, penetration tests, and security certifications
- Prepare RFI/RFP/InfoSec responses, participate in prospect meetings and on-site workshops
- Collaborate daily with Sales, Product Management, Security, Customer Success, Legal, and Marketing teams
- Interpret technical/security/IT requirements and map them to platform strengths while identifying risks
- Develop and standardize content and thought leadership around technical topics
- Foster communication between IT and business personnel with prospects, customers, and internal teams
- Recognize technical concerns specific to each customer and anticipate/address areas of concern
- Build trust with technical and non-technical teams internally and externally
- Communicate effectively with C-Level executives, especially CTOs, CISOs, and CIOs
- Support customer development teams implementing APIs and connectors into data architecture
Requirements
- Strong experience in Technical presales or equivalent role
- Experience in technical presales/engineering, technical implementation, network/server administration, REST-based APIs, or ETL (preferred)
- Technical consulting/implementation experience, preferably with enterprise planning software
- Experience with technology-enabled business transformation projects
- Excellent written and verbal communication, presentation, and organization skills
- Strong leadership and people development skills
- Ability to work in a team environment and share best practices
- Strong problem-solving ability
- Ability to travel up to 30%
- BS/BA degree (preferred)
- Experience with RFP collaboration tools (Ombud) and demo tools (Consensus) are a plus
Nice to Have
- Experience with RFP collaboration tools such as Ombud
- Demo experience tools like Consensus
- ETL experience
Skills
Technical PresalesREST APIsETLNetwork AdministrationServer AdministrationSecurityRfp/Rfi ResponsesEnterprise SoftwareTechnical ImplementationAPI Integrations
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