Sales Engineer
Sales Engineer role combining technical implementation with customer-facing work. Build and maintain React/Next.js portals and Python/Flask backend services while leading customer integrations and collaborating with sales.
Customer Sales Engineer
Customer-facing technical expert supporting Account Managers on renewals and upsells. Partners on POCs, security assessments, and RFPs to drive expansion within existing customer base.
100k – 130kLos Angeles, CASeattle, WAPortland, OR+12 moreSales EngineeringRemote3+ YOE
About the role
What will you do?
- Drive product activation during the renewal and expansion cycle by providing an excellent experience to existing customers
- Support existing customers during trials/proof of concepts (POC) of the platform
- Identify existing customer pain points and challenges during trials/POCs of additional products while also defining their goals and influencing their requirements
- Be the technical point of contact for any support queries during renewal and expansion cycle
- Assist with customer security assessments, RFPs, and business cases as required
- Work collaboratively with the team to improve the trial/POC experience for customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them
What do we need from you?
- 3+ years in a customer-facing, post sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, Technical Account Manager
- Experience in a post-sales or expansion focused role is highly preferred
- Comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal
- Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools)
- Passion for becoming a deep subject matter expert on a complex software platform
What gives you an edge?
- Hands-on experience with REST APIs
- Ability to explain highly complex technical concepts to both engineers and non-technical VPs, translating features into clear business value
- Structured approach to diagnosing and solving ambiguous technical problems
- Work well in a team environment, partnering effectively with CSMs, Support, and Product
Skills
REST APIsCybersecurityGRCServicenowSplunkSales EngineeringSolutions ConsultingTechnical Account ManagementRfp SupportSecurity Assessments
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