Manager, Technical Account Management
Lead and coach a team of Technical Account Managers serving mid-to-upper-market SaaS customers. Drive technical adoption, platform value realization, and cross-functional strategy for enterprise accounts.
Strategic Account Manager
Manage enterprise client relationships at a mobile-first employee experience platform, driving adoption, retention, and expansion through strategic account planning and cross-functional collaboration.
Boston, MAAccount ManagementHybrid8+ YOE
About the role
Responsibilities
- Build and maintain strong, long-lasting relationships with key stakeholders across client organizations (Executive Mapping)
- Create and execute account plans that drive adoption, retention, and expansion
- Leverage existing relationships with Workday, ServiceNow, and other key technology partners to uncover opportunities for impactful integration use cases
- Partner with Sales, Product, and Customer Success teams to deliver tailored solutions and address client needs
- Monitor client health and usage data to proactively identify risk and opportunity areas
- Deliver regular business reviews and strategic insights to client leadership and internal teams
Requirements
- 8+ years of experience in account management, customer success, or strategic consulting, preferably in a B2B SaaS environment
- Proven track record of managing enterprise clients and growing account revenue
- Familiarity with HR Tech is strongly preferred
- Exceptional communication, presentation, and relationship-building skills
- Strategic mindset with the ability to analyze data and translate insights into actionable recommendations
- Comfortable navigating complex organizations and managing multiple stakeholders
Benefits
- Generous equity allocations with significant upside potential
- 20 days leave + public holidays
- 401(k)
- Private health insurance (medical, dental, vision)
- Enhanced parental leave
- Additional time off between Christmas and New Year
- Social events (lunches, breakfasts, nights out)
Skills
Account ManagementCustomer SuccessB2B SaaSEnterprise Account ManagementHr TechWorkdayServicenowStakeholder ManagementAccount StrategyBusiness Reviews
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