Senior Risk Strategist - Card Fraud
Own and shape Mercury's card fraud and dispute strategies, combining data analysis with strategic problem solving to reduce fraud losses while protecting customer experience. Partner with Product, Engineering, Operations, and Compliance on scalable risk solutions.
Responsibilities
- Own strategy and execution for card fraud, while contributing to broader fraud strategy across adjacent domains
- Use data and quantitative analysis to design fraud controls, mitigate risk, and improve customer experience while balancing trade-offs
- Partner with Compliance and Legal to ensure solutions align with regulatory requirements
- Lead cross-functional efforts with Product, Engineering, and Operations to design and implement scalable risk solutions
- Serve as a domain expert in card and transaction fraud, proactively identifying gaps and driving systemic improvements across fraud programs
- Define and track metrics that measure both risk effectiveness and customer impact
Requirements
- 6+ years of experience in an analytical role, including 4+ years in card fraud detection and strategy (startup or fintech experience a plus)
- Deep expertise in card and transaction fraud, including authorization controls and card network rules
- Experience designing and executing fraud strategies across adjacent domains (e.g., onboarding, ACH, checks, RTP, ATO)
- Skilled in customer risk scoring/modeling and process automation
- Strong SQL proficiency and ability to translate data into actionable strategy
- Track record of balancing risk, compliance, and customer experience in cross-functional settings
- Excellent communication skills to simplify complex risk concepts into clear recommendations
- Proven ability to operate in ambiguity and make decisions with imperfect information
- Curious, growth-oriented, and motivated to work on fraud problems at all lifecycle stages (new product launches, scaling, and legacy optimization)
Workplace Manager
Own end-to-end workplace strategy, operations, and events across SF headquarters and other locations. Lead a team delivering office operations, onsites, and service standards while managing budgets and vendor relationships.
Pricing Strategist
Develop pricing and monetization strategies for AI products, partnering with Product, GTM, and Finance to design packaging, pricing architecture, and commercial policies. Requires 6+ years strategy experience and 3+ years in pricing/monetization.
Senior Manager, Strategy Operations - Data & Analytics
Senior strategy and operations leader driving quarterly business reviews, long-range planning, and high-impact cross-functional initiatives for the Data & Analytics organization. Requires 7-10+ years in strategy/analytics and strong executive communication skills.
Head of Workplace Strategy & Operations
Lead global workplace strategy and operations across multiple offices. Own real estate expansion, facilities operations, security programs, and vendor management while creating branded, people-centered work environments.
Director of Procurement
Director-level role building and owning Headway's procurement function from scratch. Lead strategic sourcing, vendor lifecycle management, cost optimization, and procurement tooling across SaaS, AI, cloud, and professional services spend.