What You'll Accomplish
End-to-End Workplace Strategy & Operations
Own the full lifecycle of workplace experience across SF, Montreal, and Hub locations — from setting the strategic vision for how our spaces enable collaboration and culture, to ensuring the day-to-day operational details are executed flawlessly.
Events & Onsites at Scale
Lead the strategy, standards, and delivery of all SF-based events and team onsites as well as signature company moments (summer & holiday parties, etc.) — building repeatable frameworks that scale while maintaining quality and fiscal discipline across 90+ events annually.
Budget Stewardship
Own the workplace budget end-to-end — from forecasting and vendor negotiations to real-time spend management and resource reallocation — ensuring every investment ties back to employee experience and business priorities.
Service Excellence
Define and continuously raise the bar on in-office service standards — establishing SLAs, accountability structures, and measurement systems that translate operational rigor into a best-in-class employee experience.
Team & Cross-Functional Leadership
Build, lead, and develop a high-performing Workplace team while serving as the connective tissue across IT, Real Estate, Finance, and People Business Partners — driving alignment from strategic planning through tactical execution.
Basic Qualifications
- 5–7 years of experience in workplace operations, facilities management, or office/event program management with progressive responsibility
- 2+ years of people management experience, with a demonstrated ability to lead, develop, and performance manage a team
- Proven track record of managing complex, multi-location workplace operations with significant budget ownership
- Strong vendor management and negotiation experience with the ability to build partnerships that deliver quality and value
- Excellent operational execution and project management skills — able to manage high volumes of workplace requests, concurrent events and priorities without dropping details
Preferred Qualifications
- Experience managing workplace programs for hybrid or distributed organizations across multiple geographies
- Background in corporate events, hospitality, or facilities management with deep knowledge of industry best practices
- Familiarity with tools such as LiquidSpace, Envoy, event management platforms, and ticketing/service desk systems
- Experience partnering with executive leadership and cross-functional teams (IT, Finance, Real Estate) in a coordination capacity
- Data-driven approach to measuring employee experience, service quality, and operational efficiency
What You'll Love About Us
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development