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Charthop

Senior Professional Services Consultant

Configures complex compensation planning cycles, manages technical integrations and SFTPs, and delivers custom projects for HR SaaS customers. Requires 4-6 years in professional services with strong data aptitude, API familiarity, and customer-facing experience.

100k – 115kNew York, NYSolutions ArchitectureRemote4+ YOE
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About the role

Responsibilities

Compensation Planning & Configuration

  • Configure and manage complex compensation planning cycles spanning merit, bonus, and equity workflows
  • Build and troubleshoot compensation and bonus formulas using proprietary formula languages
  • Audit data inputs and validate outputs at every stage to ensure accuracy before delivery
  • Develop custom compensation outputs including PDF letter templates and ad hoc reporting
  • Identify trends and inconsistencies across customer data and surface clear recommendations

Integrations & Technical Delivery

  • Configure, set up, and migrate third-party integrations and SFTP connections for existing customers
  • Diagnose and resolve integration issues, data mapping/transformation errors, and sync failures using both the ChartHop UI and API response objects
  • Validate data flows end-to-end and ensure outputs meet customer specifications
  • Assist with testing and rollout of new integrations and platform capabilities

Customer Engagement & Project Management

  • Serve as the primary point of contact for customers throughout each engagement
  • Set and manage project expectations across stakeholders at all levels, from technical teams to executive sponsors
  • Translate complex technical concepts clearly for non-technical audiences; build customer confidence at every stage
  • Partner with Customer Success to maintain continuity and a consistent customer experience

Internal Contribution

  • Create and maintain internal documentation; train teammates on processes as they evolve
  • Provide structured product feedback to Engineering and Product based on patterns across engagements
  • Contribute to the processes and playbooks we're building to scale the Professional Services function

Skills

REST APIsSftpHTMLCSSMarkdownSQLPythonExcelPostmanZendesk

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