Senior IT Engineer

What you’ll do

• Propose, implement, design, and continuously improve internal IT infrastructure and end-user systems.
• Define and optimize onboarding/offboarding workflows and lifecycle milestones through automation and core system integrations.
• Design and maintain scalable architectures for mobile device management (MDM), identity providers (SSO/IdP), and comprehensive endpoint security.
• Serve as the primary technical escalation point and SME for complex issues across corporate hardware, OS ecosystems, core networking, and enterprise SaaS platforms.
• Define and propose programmatic approaches for IT operational excellence through structured documentation, process standardization, and SLA/KPI tracking.
• Partner directly with Security, Engineering, and People teams to enforce corporate best practices, access governance, and strict compliance requirements.
• Research, evaluate, and implement new enterprise tools and productivity capabilities to maximize operational efficiency, platform security, and the overall employee experience.
• Manage and improve critical networking systems—including VPN, DNS, DHCP, and endpoint connectivity—across our predominantly Mac environment.

Who you are

• Inherently driven to anticipate operational issues early and execute durable, long-term technical solutions.
• Able to seamlessly translate sophisticated technical infrastructure concepts into clear, digestible guidance for non-technical stakeholders.
• Highly comfortable navigating ambiguity, taking deep personal ownership of project outcomes, and driving execution from day zero.
• Exceptionally curious and naturally motivated to stay current with rapidly evolving enterprise IT infrastructure, SaaS ecosystems, and security trends.
• Trusted team partner who builds cross-functional alignment and raises the operational bar through active mentorship and standard documentation.
• Grounded by a clear bias toward action, executing results with thoroughness, and delivering a measurable business impact.

Must-haves

• 5–8+ years of progressive experience working in IT engineering, advanced systems administration, or modern corporate infrastructure roles.
• Deep technical expertise in macOS environments paired with a strong operational knowledge of Windows client ecosystems (we are predominantly Mac but leverage Active Directory and maintain Windows laptops).
• Strong administrative experience with Identity & Access Management platforms (e.g., Okta, Active Directory, Azure AD) alongside enterprise MDM suites (e.g., Jamf, Intune).
• Advanced troubleshooting and diagnostics capabilities across corporate hardware, OS configurations, core network routing protocols (DNS, DHCP, VPNs, firewalls), and SaaS tools.
• Verifiable proficiency with scripting and code-driven automation using languages like Python, Bash, or PowerShell to eliminate manual help desk toil.

Nice-to-haves

• Prior experience configuring and maintaining core corporate SaaS ecosystems at scale (e.g., Google Workspace, Slack, Jira, Confluence).
• Practical familiarity with endpoint security baselines, identity governance frameworks, and audit compliance requirements.
• Proven track record supporting and scaling secure access for highly distributed, remote-first technology organizations.

What we offer

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees.
• Remote-first environment.
• Regular team on-sites, company-wide events, and intentional gatherings.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans including one employer-paid “employee-only” plan.
• Best-in-class Health Savings Account (HSA) employer contribution.
• Low-cost vision and dental plans.
• Paid Parental Leave (birth, adoptive & foster parents).
• One year of diaper delivery for new parents.
• Recurring monthly phone and internet allowance.
• Enhanced fertility and GLP-1 benefits.
• Annual Learning & Development stipend.