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Senior Environmental Sustainability & ESG Manager

Lead Twilio's environmental sustainability and ESG programs, including strategy development, regulatory compliance, GHG target setting, and stakeholder reporting. Requires 8-10+ years in sustainability/ESG with expertise in Scope 3 emissions and ESG frameworks.

142k – 208kUnited StatesOtherRemote8+ YOE

About the role

Responsibilities

Strategy, Governance, and Leadership

  • Lead the development, maintenance, and long-term evolution of company-wide environmental sustainability and ESG strategies by assessing business priorities, developing strategic recommendations for executive leadership, and driving alignment with enterprise goals.
  • Benchmark practices against peers to inform refinements or create new enterprise-level approaches.
  • Own long-term oversight for Greenhouse Gas (GHG) target setting; design and execute implementation pathways including internal changes, market-based instruments (SAFc, VPPA), high-quality carbon offsets, and supplier-based sustainability initiatives.
  • Maintain and promote sound ESG governance practices, including integration of climate risks into Enterprise Risk Management (ERM) and educating leadership and the Board on emerging ESG developments.
  • Develop strategies for internal engagement on climate and ESG initiatives.

ESG Regulatory Compliance and Reporting

  • Track applicable environmental and ESG regulations, standards, and frameworks and support their implementation.
  • Manage existing compliance programs and establish new processes where gaps exist.
  • Coordinate with Legal, Technical Accounting, and Risk teams to support compliance readiness.
  • Oversee project management of voluntary reports (e.g., annual Impact Report), assess emerging trends, and frame strategic considerations for leadership.
  • Direct execution and periodic refresh of Climate Risk Assessments and Double Materiality Assessments (DMA).
  • Monitor and recommend alignment with third-party reporting frameworks (ESRS, SASB, TCFD) and manage implementation of required programs.
  • Support internal and external sustainability reporting with accurate, audit-ready inputs and establish robust data processes for audit trails.

Commercial Alignment and Stakeholder Management

  • Develop strategy for responding to RFPs, customer questionnaires, and inquiries to communicate ESG performance and value proposition.
  • Serve as ESG SME during contract negotiations, partnering with Commercial Legal to draft sustainability addendums.
  • Review and approve submissions to ESG rating agencies (ISS, CDP, EcoVadis) and monitor peer trends.
  • Partner with internal stakeholders to integrate sustainability considerations into strategic programming (grants, procurement).
  • Develop targeted strategies to meet stakeholder expectations regarding emerging environmental impacts such as data centers.

Requirements

  • 8-10+ years of experience in environmental sustainability, climate, or related fields and ESG.
  • Demonstrated experience executing sustainability programs within established frameworks.
  • Proven experience developing and implementing sustainability initiatives within a global organization including management of complex Scope 3 emissions challenges.
  • Strong understanding of ESG reporting standards, environmental metrics, and SBTi target setting.
  • Experience partnering as a Subject Matter Expert with Legal, Finance, or Compliance functions.
  • Experience planning and executing Double Materiality Assessments (DMA) and navigating ESG regulations (CSRD, CA SB253, CA SB261, or others).
  • Strong written and verbal communication skills, including executive-ready materials.
  • Bachelor's degree required; advanced degree or certifications a plus.

Nice-to-Haves

  • Experience in the technology sector or high-growth environments.
  • Familiarity with climate accounting and environmental data systems.
  • Proactive in learning and adapting to new systems, platforms, and emerging technologies.

Skills

Esg ReportingGhg AccountingScope 3 EmissionsSbti Target SettingDouble Materiality AssessmentCsrdSasbTcfdClimate Risk AssessmentCarbon Offsets

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