Senior Events Producer
Leads planning, production, and onsite delivery of brand events across Europe and North America, managing hybrid events from concept to execution. Requires 6+ years in live event production with expertise in AV, staging, vendors, and cross-functional coordination.
Responsibilities
- Own the planning, production, and onsite delivery of Intercom’s brand events, from pop ups and product announcements to hosted experiences
- Lead production from concept through execution, covering venue planning, vendor sourcing, budgeting, technical planning, and run of show
- Deliver hybrid events that combine in person experiences with broadcast and digital distribution
- Work cross functionally with Product Marketing, Content, Communications, R&D, and Field teams to shape and deliver compelling live moments
- Manage production vendors and partners, ensuring high quality execution
- Set and uphold a high bar for production quality across all events
- Oversee key event logistics such as registration, ticketing, attendee experience, and livestream delivery
- Track and report on event performance and key metrics
- Support the production of flagship programs such as Pioneer
- Build repeatable production systems and playbooks to scale events across programs
- Manage timelines, budgets, and delivery across multiple concurrent events
- Travel up to 30 percent to lead onsite execution
Requirements
- 6+ years producing complex live events, brand activations, or flagship conferences
- Strong live event production expertise across AV, staging, lighting, run of show, and onsite operations
- Experience producing hybrid events that combine in person experiences with broadcast or livestream components
- Proven ability to manage external production vendors and complex event logistics
- Experience running cross functional projects and coordinating multiple internal teams
- Experience managing event registration, ticketing, and livestream tools
- Strong operational skills with the ability to manage budgets, timelines and multiple events simultaneously
- Comfortable working with senior stakeholders and high profile event speakers
- Strong judgment and a clear sense of brand quality, craft and commercial impact
- Highly organized, calm under pressure, and meticulous about execution
Nice-to-haves
- Experience producing flagship and large scale brand events
- Experience working in B2B or technology companies
- Experience working with or marketing AI products
- Proficiency in event software platforms (e.g. ticketing, streaming, engagement tools)
- Experience using AI tools to improve planning, production, and content workflows
- Multilingual (French, German)
Compensation & Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Unlimited access to Claude Code and best-in-class AI tools
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family
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