Scaled Customer Activation Manager | Bill Pay Specialist

What You'll Do

• Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale.
• Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully.
• Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience.
• Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach.
• Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized.
• Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency.
• Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance.
• Continuously grow, learn, and adapt within a fast-paced startup environment.

What You Need

• Minimum 3 years of experience in customer success, account management, technical consulting, or product operations.
• Exceptional project management, organization, and time management skills.
• Excellent verbal and written communication abilities.
• Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds.
• Strong desire to become a product expert—understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively.
• Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues.
• Proven track record of exceeding quota or outperforming key metrics.
• Ability to anticipate customer needs and position product solutions effectively.
• High adaptability and comfort operating in a fast-paced, constantly evolving environment.

Nice to Haves

• Experience working with accounting partners, Private Equity, or Venture Capital.
• Experience contributing to the development or scaling of new teams or programs.
• Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics.
• Experience in financial services sales.
• Background in high-growth startups.
• Knowledge of accounts payable or procurement processes.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you (partially covered for your dependents)
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental Leave
• Unlimited AI token usage
• Pet insurance
• Centralized home-office equipment ordering for all employees
• Health and Wellness stipend
• In-office perks: lunch, snacks, drinks, and more
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)