Partner Support Lead, Tax

Responsibilities

• Run the team's operating rhythm: stand ups, queue visibility, escalation paths, and cross-functional coordination
• Learn the work well enough to step in on coverage gaps, complex escalations, or situations where a senior hand is needed
• Help shape how the team operates: documentation, workflows, escalation paths, communication standards
• Identify patterns across the team's work and bring forward recommendations, not just observations
• Partner directly with the head of the department as a thought partner on team strategy, resourcing, and operational decisions

Requirements

• 4-6+ years in operations or client service
• Startup or high-growth company background
• A track record of informal or formal people management. You've been the person others come to, and you know how to move a team without always having formal authority
• Strong communication skills. You can translate between team-level detail and leadership-level framing, and you know which audience needs which version
• A genuine learner. You'll be getting fluent in a niche domain on the job, and you find that interesting rather than uncomfortable

Nice to Haves

• Fintech experience is a plus, and payroll or tax background sets you apart

Compensation

• Expected range in San Francisco, New York, Los Angeles, and Seattle: $111,000 - $122,000
• Expected range for all other locations: $94,000 - $104,000
• Company-sponsored medical, dental, vision, short-term/long-term disability, basic life insurance
• Stock options, flexible PTO and sick leave, 16 weeks fully paid parental leave, 9 annual holidays, 401(k), $100 monthly stipend for home internet and mobile phone