Customer Success Manager
Partner with high-impact nonprofit customers to drive adoption, retention, and fundraising outcomes through strategic guidance and Givebutter platform expertise in a scaled, pooled motion.
Responsibilities
- Serve as a strategic partner for nonprofit customers through short-term, outcome-focused engagements, helping them achieve fundraising and donor engagement goals through Givebutter (pooled motion, not a fixed book of business).
- Lead discovery, success planning, training, and strategic guidance that drive adoption, value realization, retention, and growth.
- Become a subject matter expert in Givebutter and connect platform capabilities to customer goals, challenges, and opportunities.
- Continuously test and iterate on new ways to incorporate AI into workflows, using it to support and improve work while maintaining strong judgment and data hygiene.
- Identify customer risks and opportunities early, using AI, data, and customer insights to guide proactive action.
- Partner cross-functionally to improve the customer experience and advocate for customer needs.
- Facilitate a mix of 1:many webinars, automated engagement, and targeted 1:1 customer interactions.
Requirements
- 2-5 years of experience in Customer Success, Account Management, Consulting, Sales, or similar customer-facing roles.
- Demonstrated ability to drive customer outcomes through strategic guidance, relationship management, and problem solving.
- Experience managing multiple customer engagements in a pooled or scaled motion while working toward retention, growth, adoption, or business goals.
- Strong communication, discovery, stakeholder management, and customer-facing presentation skills.
- Experience facilitating trainings, workshops, webinars, or customer education programs.
Nice to Have
- Experience working in a scaled or pooled customer success function.
- Experience working directly in nonprofit fundraising, donor development, or advancement.
- Experience with nonprofit fundraising technology, CRMs, fundraising platforms, or related software.
- Experience advising customers on fundraising strategy or campaign planning.
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