Sales Operations Specialist
Supports the full sales organization (SDRs, AEs, CAMs, SEs) by resolving issues, optimizing workflows, maintaining data integrity, and collaborating with Finance, Legal, and Engineering. Requires 5+ years in sales ops, Salesforce, and billing experience.
Responsibilities
Sales Operations Support
- Serve as a frontline resource for the sales organization, addressing questions, resolving issues, and helping unblock challenges
- Support SDRs, AEs, CAMs, Reseller Reps and SEs in achieving goals through operational guidance and cross-functional collaboration
- Partner with RevOps leadership to identify operational bottlenecks and implement solutions
Process Optimization & Documentation
- Document, maintain and optimize sales operations workflows to ensure clarity, efficiency, and consistency
- Identify opportunities for process improvements to help the sales team operate more effectively
- Assist with the implementation of tools and automation to streamline workflows and reduce manual effort
- Assist in monthly financial reconciliation processes and data auditing
Cross-Functional Collaboration
- Act as a liaison between Sales, Finance, Legal, GTM Systems, and Engineering to resolve issues and maintain smooth operations
- Support training initiatives for the sales organization on tools, processes, and best practices
- Ensure accurate data and operational processes are maintained across the sales organization
- Assist with sales technology implementations and enhancements
Requirements
- 5+ years in sales operations, sales support, or a related field supporting revenue-generating teams
- Experience with Salesforce
- Experience with Billing
- Strong attention to detail and commitment to process accuracy
- Maintain sales data integrity, reporting and performance metrics
- Proficiency with Microsoft Excel / Google Sheets and other reporting tools
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of sales workflows and operations best practices
- Experience with Distribution and Reseller sales support
Nice to Have
- Experience with AI tools including Claude and Serval
Compensation & Benefits
- Compensation Range: $80,000 to $90,000 base plus bonus and equity
- 100% remote work environment
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth
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