Billing Lead
Lead billing operations for a remote-first legal tech company, managing complex billing scenarios and overseeing outsourced BPO partner teams while bridging operations with product development.
Responsibilities
- Handle the most complex billing scenarios, escalations, and exception cases that go beyond standard playbooks
- Make defensible calls in ambiguous situations and own the outcome end to end
- Oversee day-to-day billing operations across multiple outsourced partner teams in separate locations
- Establish performance standards, run quality audits, and serve as the primary escalation point
- Get results through clarity, trust, and accountability without direct authority over headcount
- Bridge billing and product by keeping operational reality in sync with what Product is shipping
- Catch gaps before they become downstream problems
- Own knowledge management in Guru and keep SOPs current and actionable for internal and BPO staff
- Collaborate with Billing Training and Enablement Manager to develop training that actually sticks
- Maintain thorough, defensible records across internal and outsourced workflows
Requirements
- At least 1+ year of direct experience working with or managing outsourced (BPO) teams, including multi-site or multi-location operations
- Track record of holding external partners accountable to high standards without direct staffing authority
- Expert-level knowledge of provider billing practices and exception handling
Nice-to-Haves
- Hands-on experience with litigation services, deposition billing, or court reporter provider workflows
Compensation & Benefits
- Competitive Base Salary $70,500 - $87,500
- Stock options
- Premium Medical, Dental, & Vision Coverage (100% of premiums covered for some plans)
- Flexible PTO
- Home office setup
- Wellness benefits
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