Renewal Manager, SMB - Americas
Manage contract renewals and subscriptions for SMB startup accounts (up to 100 employees), driving retention through pricing negotiations, customer outreach, and cross-functional collaboration with Sales and CS teams.
Relationship Manager – Renewals & Growth
Manages client renewals and growth in a SaaS environment, driving retention, upsells, and advocacy while using CRM tools like Salesforce and Gainsight. Requires 3-5+ years in account management with proven revenue track record.
100k – 120kNew York, NYAccount ManagementHybrid3+ YOE
About the role
Responsibilities
- Take ownership of the renewal process across your client portfolio, consistently surpassing retention targets, and strengthening loyalty.
- Unlock revenue potential by spotting expansion opportunities and partnering with Sales to drive strategic upsells.
- Build and nurture meaningful client relationships founded on trust, proactive communication, and expert guidance.
- Transform satisfied clients into passionate advocates by fostering referrals, case studies, and valuable references.
- Keep a pulse on client health, proactively mitigate risks, and promote seamless product adoption for long-term success.
- Lead impactful business reviews and success planning sessions that clearly showcase ROI and tangible business value.
- Collaborate seamlessly with Product, Sales, and Support teams to resolve challenges and maximize client value.
- Serve as the client’s internal champion, providing vital feedback to influence product roadmaps and strategic priorities.
Requirements
- 3-5+ years of experience in Renewals, Account Management, or Client Success, ideally within a SaaS or startup environment.
- Demonstrated track record of surpassing retention and revenue goals, fueling business growth.
- Sharp commercial instincts, with hands-on experience negotiating contracts and driving effective renewals.
- Adept at creating powerful advocacy programs that generate referrals, references, and testimonials to boost credibility.
- Exceptional communicator with a talent for cultivating strong, lasting client relationships.
- Skilled at juggling multiple accounts and priorities seamlessly in a fast-paced, dynamic setting.
- Well-versed in CRM and customer success tools like Salesforce, HubSpot, Asana, and Gainsight to optimize account management.
Compensation
- Annual base salary: $100,000 - $120,000 with an additional bonus component.
Skills
SalesforceHubSpotAsanaGainsightCRMCustomer Success Tools
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