Renewal Manager, SMB - Americas
Manage contract renewals and subscriptions for SMB startup accounts (up to 100 employees), driving retention through pricing negotiations, customer outreach, and cross-functional collaboration with Sales and CS teams.
Client Consultant
Manages retention and expansion for enterprise clients in digital health by building relationships, analyzing needs, and delivering tailored solutions. Requires 5+ years in account management or client success, strong communication, and data-driven approach.
100k – 181kUnited StatesAccount ManagementRemote5+ YOE
About the role
Responsibilities
- Drive account retention by managing retention plans, identifying risks, and executing renewal strategies.
- Fuel account expansion by identifying opportunities and building business cases to demonstrate value.
- Build strategic relationships with key stakeholders including HR leaders and decision-makers.
- Deliver consultative solutions by analyzing client goals and pain points to provide tailored recommendations.
- Collaborate cross-functionally with Sales, Partnerships, Product, and Marketing teams.
Requirements
- 5+ years of experience in Account Management, Client Success, or Sales, preferably in Digital Health, Benefits, or Healthcare SaaS.
- Experience with musculoskeletal (MSK) or digital health solutions.
- Demonstrated success in managing client relationships and driving retention or expansion outcomes.
- Strong communication and presentation skills with ability to influence cross-functional teams.
- Bachelor’s degree or equivalent experience.
Preferred Qualifications
- Experience supporting enterprise clients in a high-growth environment.
- Proficiency with Gainsight and account planning tools.
- Strong analytical skills and comfort with data-driven decision-making.
Skills
GainsightAccount Planning ToolsData AnalysisClient Relationship ManagementRetention StrategiesExpansion StrategiesSaaSDigital HealthMsk SolutionsCross-Functional Collaboration
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