Renewal Manager, SMB - Americas
Manage contract renewals and subscriptions for SMB startup accounts (up to 100 employees), driving retention through pricing negotiations, customer outreach, and cross-functional collaboration with Sales and CS teams.
Account Manager
Manage a portfolio of customer accounts, build trusted advisor relationships, drive renewals and upsell opportunities, and ensure successful delivery of solutions to meet sales quotas.
100k – 100kUnited StatesAccount ManagementRemote
About the role
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Maintain customer contracts to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Travel to client locations as needed
Requirements
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (HubSpot or similar) and Google Suite
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Undergraduate degree
Benefits
- Remote work culture with opportunities for coworking in SF, NY & Toronto
- In-person company offsites
- Medical, dental, & vision coverage
- Flexible time off
- 401(k) with employer match
- WFH stipend to support your home office needs
Skills
HubSpotCRMGoogle WorkspaceAccount ManagementClient Relationship ManagementSales Quota ManagementNegotiationStakeholder ManagementForecastingPresentation Skills
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