Customer Success Programs Lead
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Provider Growth & Success Manager (Ohio)
Manages end-to-end lifecycle of childcare providers in Ohio, from onboarding to growth, providing coaching on business operations, compliance, marketing, and platform adoption. Requires 3+ years in customer success or consulting, with regular regional travel.
OhioCustomer SuccessHybrid3+ YOE
About the role
Responsibilities
Drive Provider Success & Growth
- Support providers across their full lifecycle—from onboarding and launch to ongoing growth and expansion
- Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach
- Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability
- Serve as a trusted advisor, guiding providers through challenges and opportunities
Coaching & Business Enablement
- Coach providers on small business fundamentals, including pricing, budgeting, and financial planning
- Support providers in building sustainable operations, including staffing and long-term growth strategies
- Help providers develop strong program positioning, parent communication, and community engagement
- Guide providers in setting and achieving measurable business goals
Licensing & Compliance Support
- Guide providers through state licensing requirements and regulatory processes
- Support preparation for inspections and ongoing compliance
- Assist with business setup tasks such as documentation, registration, and operational readiness
- Ensure providers meet required standards to successfully launch and operate
Product Adoption & Technical Onboarding
- Lead onboarding and training for Wonderschool’s platform and tools
- Help providers adopt key features that improve efficiency, enrollment, and revenue
- Deliver live trainings, walkthroughs, and ongoing support for non-technical users
- Identify gaps in adoption and proactively drive deeper product usage
Marketing & Enrollment Growth
- Support providers in building and managing enrollment pipelines
- Guide branding, local visibility, and digital presence (including marketplace listings and reviews)
- Coach providers on converting inquiries into enrollments and improving parent engagement
- Help providers execute local marketing strategies and community outreach
Field Engagement & Community Building
- Conduct regular in-person visits and host trainings across the region
- Facilitate group sessions, workshops, and Wonderschool Academy programs
- Represent Wonderschool in the field at events and community engagements
- Travel regularly to support provider success and relationship-building
Cross-Functional Collaboration
- Maintain accurate provider records and insights in internal systems
- Partner with Sales, Support, Product, and Engineering to improve provider experience
- Surface trends, challenges, and opportunities from the field to inform product and process improvements
Required Qualifications
- 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles
- Experience working with small business owners or entrepreneurs
- Background in management consulting, strategy, or operations roles
- Experience in marketplaces, SaaS, or platform-based business models
- Familiarity with regulated industries (e.g., healthcare, education, financial services)
- Experience with CRM and analytics tools (e.g., HubSpot, Salesforce)
- Track record of driving measurable business outcomes across a portfolio
- Willingness and ability to travel regularly within the region - MUST be located in Ohio
Preferred Qualifications
- Experience working in regulated industries (childcare, education, healthcare, or similar)
- Familiarity with licensing or compliance processes
- Experience with SaaS onboarding or implementation
- Experience using CRM tools (e.g., HubSpot)
- Experience coaching or mentoring business owners
Skills
HubSpotSalesforceCRMSaaSAnalytics
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