Legal Engineer - Product Specialist
Experienced lawyers (JD + 5+ years) partner with CSMs and AEs to drive Harvey AI adoption at law firms and in-house legal teams through training, workshops, and strategic guidance.
Manager, Customer Success
Front-line manager leading a Customer Success team responsible for renewals and expansions for mid-market and enterprise accounts. Requires 5+ years CS/AM/Sales experience with 2+ years managing revenue teams.
215k – 315kSan Francisco, CACustomer SuccessOnsite5+ YOE
About the role
You Will
- Coach and develop your team: Run deal reviews, listen to calls, and deliver direct, actionable feedback that elevates performance.
- Own team performance: Drive GRR, NRR, and expansion goals through accurate forecasting and strong pipeline management.
- Be a player-coach: Jump into complex renewals and expansions, helping CSMs navigate stakeholders, pricing, and negotiations.
- Build the playbook: Continuously improve renewal, expansion, QBR, success planning, and forecasting processes.
- Partner cross-functionally: Collaborate with Sales, Product, and leadership to improve the customer experience and shape GTM strategy.
You Have
- 5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team.
- Proven success leading teams that consistently exceed GRR, NRR, and expansion targets.
- Strong commercial instincts with a track record of coaching others to improve.
- A builder who has introduced processes and programs that measurably improved a CS organization.
- High standards, high accountability, and a coaching style that elevates team performance.
- Executive presence with customers, cross-functional partners, and senior leadership.
Skills
Customer SuccessAccount ManagementSalesTeam ManagementGrrNrrForecastingPipeline ManagementRenewalsExpansionsQbrSuccess PlanningCross-Functional Collaboration
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