Customer Success Manager

Responsibilities

• Develop and nurture strong customer and C-Level relationships to understand business goals and needs, ensuring retention, happiness, and ROI.
• Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
• Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
• Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
• Gather and surface customer feedback that drives continuous improvement.
• Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
• Identify renewal risk and collaborate with internal teams to remediate; proactively spot expansion opportunities.

Requirements

• 3+ years of experience in a customer success, account management, or consulting role managing relationships with large, complex enterprises (preferably SaaS-based technical enterprise product).
• Strong emotional intelligence and elite relationship management and executive stakeholder development skills.
• Exceptional presentation and communication skills, particularly when engaging with C-level executives.
• Strong listening and analytical skills with the ability to ask effective questions, dive deep, understand customer business priorities, and anticipate needs.
• Strong interpersonal skills and ability to work collaboratively and cross-functionally.
• Good technical and problem-solving skills with the ability to provide quick resolution to problems; experience in enterprise security tools preferred.
• Willing to travel up to 25%.