Customer Activation Manager | Mid-Market

What You’ll Do

• Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices
• Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
• Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

What You'll Need

• Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed
• Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers’ needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast paced environment

Nice to Haves

• Bachelor’s degree from an accredited university
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup

Compensation

For candidates located in NYC or SF, the pay range for this role is $128,000 - $176,000. For candidates located in all other locations, the pay range for this role is $115,000 - $158,300.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you (Partially covered for your dependents, One Medical annual membership)
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental Leave
• Unlimited AI token usage
• Pet insurance
• Centralized home-office equipment ordering for all employees
• Health and Wellness stipend
• In-office perks: lunch, snacks, drinks, and more
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)