Product Specialist

What you'll do

• Manage the customer implementation lifecycle from signature to go-live
• Translate complex customer pricing models into the Sequence data model
• Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
• Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
• Build the playbook and scale our onboarding and product specialist team right next to our C-level team

Who you'll be

• Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects
• Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
• Strong communication skills and attention to detail
• Comfortable communicating and building relationships with technical and non-technical stakeholders

This is a great fit if you...

• Enjoy being hands-on with customers and detailed product implementations
• Want to work as part of a small, fast-moving team
• Can handle high volumes of support messages and customer asks in quick succession - this is a true operator role for fast-paced / high velocity individuals
• Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions
• Want to work on something new. The biggest product and company decisions still lie ahead of us
• Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions
• Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering

This won't be the right role if you...

• Require established, longstanding templates and structure to be provided for you. We are at a scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey.
• Prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly.
• Your main priority is being in a 'strategy' role and not being hands on with customers solving tactical day to day problems
• Want all of the benefits that come with a larger, established tech company.
• Are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity.