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Operations Outreach Specialist

Handles end-to-end manual outreach for employment and income verifications by contacting HR and payroll providers via phone and email. Requires 1+ years in customer-facing roles, strong communication, and ability to manage high-volume tasks in a fast-paced environment.

35k – 44kNashville, TNOtherHybrid1+ YOE

About the role

What you’ll do

  • Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
  • Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
  • Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
  • Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
  • Navigate internal systems and workflows to complete and submit verifications within defined SLAs
  • Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement

What you bring

  • 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred
  • Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
  • Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
  • Self-starter mindset with a drive to hit productivity and fulfillment goals
  • Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction
  • An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What you’ll get

  • Competitive cash and equity compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend

Skills

Outbound CallingEmail CommunicationData ValidationHr OutreachPayroll VerificationInternal WorkflowsSla ManagementCross-Functional CollaborationTime ManagementCustomer-Facing Communication

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