Onboarding Specialist
Entry-level Onboarding Specialist guiding luxury real estate agents through website design and buildout as primary client contact during the first 4-8 weeks. Requires 0-2 years experience in software implementation or creative operations, strong project management skills, and client communication abilities.
Responsibilities
- Guide the build out and design of award-winning websites for top luxury real estate agents
- Serve as the primary point of contact for clients during their first 4-8 weeks with the company
- Build relationships with clients by understanding their business, brand, and vision
- Translate client vision into actionable steps for internal teams
- Manage projects and guide clients through the onboarding process
- Master internal product, processes, and tools to deliver high-quality website products
- Provide white-glove client service throughout the onboarding period
Requirements
- 0-2 years of experience in software implementation, media agency campaign execution, or creative operations for a design company
- Previous success in fast-paced, high-volume environments
- Experience coordinating client calls, meetings, and projects
- Experience serving clients and attending to their needs
- Enthusiasm, competitive spirit, friendly and sunny disposition
- Ability to understand and articulate amazing design details to clients
- Strong communication skills for explaining order of operations, technical complexities, and setting expectations
- Problem identification and solution proposal skills
- Proficiency with software and tools for organization and scheduling
- Ability to maintain high standards for website quality and design
Nice-to-Haves
- Understanding of platforms like Squarespace, Shopify, WordPress
- Interest in the luxury real estate industry (passion is a plus)
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