Onboarding Specialist
Onboarding Specialists evaluate and set up new restaurant partners on ezCater's platform using Guided Onboarding tools, automation, and direct communication to ensure successful account launches.
What You'll Do
- Synthesize Information: Onboard new and existing catering partners using the partner-facing Guided Onboarding tool and automation tooling to translate data points into Freedom to create stores.
- Prioritize: Juggle multiple work streams along with competing stakeholder priorities and SLAs.
- Uphold: Maintain onboarding requirements that set partners up for success; explain the rationale behind requirements and uphold them internally and externally.
- Communicate: Work directly with restaurant partners and prospects via phone and email to make every experience easy and efficient.
- Collaborate: Provide solution-oriented feedback to improve processes and tools.
- Make an Impact: Drive company goals and support the success of thousands of restaurant partners.
- Identify, test, and support the implementation of process improvements in team tools.
- Get Scrappy: Test and implement new processes; remain nimble, solution-oriented, and vocal with feedback.
What You Have
- Devoted to details with the ability to track many moving pieces.
- Confident communicator comfortable explaining processes, standards, and timelines.
- Big-picture thinker who innovates as part of a group.
- Hungry for change and eager to fix what isn't working.
- Comfortable with high-volume, varied tasks and natural prioritization skills.
- Tech-knowledgeable with experience using technical services and platforms (HubSpot a plus).
- Adaptable and inquisitive problem solver who thrives in ambiguous situations.
- Driven towards excellence and consistently meets or exceeds performance objectives.
- Team player who builds relationships with internal stakeholders across departments.
- Ability to travel up to 5 days per quarter for team gatherings and events.
Compensation & Benefits
- National total target cash compensation range (base + bonus): $50,872 - $60,848 annually.
- Market competitive salary, stock options, 12 paid holidays, flexible PTO, 401K with match, health/dental/FSA, long-term disability insurance, mental health and family planning resources.
- Remote-hybrid work from Boston office, home, or a mix.
- Employee meal program and other perks when in office.
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