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Gusto

Onboarding Advocate

Guide small business customers through health benefits onboarding, managing the full process from enrollment to annual renewals while delivering excellent customer support.

49k – 55kDenver, COCustomer SupportHybrid2+ YOE
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About the role

Responsibilities

  • Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits
  • Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers
  • Work directly with customers to implement employee benefit packages specific to our customers’ needs
  • Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey
  • Manage multiple priorities using Salesforce and other technology platforms in your digital workspace
  • Be available for our customers via phone and email to answer questions about the onboarding process

Requirements

  • 2-4 years of client-facing experience
  • Empathetic and customer-centric
  • Excellent written and oral communication skills
  • Strong attention to detail
  • Skilled in problem solving, dealing with ambiguity, and cross-team communication
  • Self-motivated and comfortable working collaboratively and autonomously
  • Ability to work throughout seasonal peaks
  • Adaptability to flex to other internal roles if needed
  • Embraces an ownership mentality

Nice-to-Haves

  • Exposure to healthcare, payroll, or a start-up environment
  • Healthcare, health insurance, or employee benefits experience
  • Experience with workforce tools such as Salesforce

Compensation

  • $23.50/hour to $26.44/hour in Denver
  • All full-time employees receive competitive base pay, benefits, and equity (RSUs)

Skills

SalesforceClient CommunicationBenefits EnrollmentHealthcare KnowledgeProblem SolvingCross-Functional CollaborationProject ManagementCustomer Service

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