Technical Tax Support Specialist
Provide specialized tax support to agencies and customers on payroll tax issues, resolve complex filings, track trends, and collaborate cross-functionally to improve processes. Requires 1-2 years of payroll tax experience and strong communication skills.
Responsibilities
- Receive, respond to, and resolve calls and emails from various tax agencies regarding customer tax filing & payment issues
- Work with Gusto customers via email and phone on specific tax issues that require deep tax operations and agency knowledge
- Work cross functionally with teams across CX, such as TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations
- Track questions and issues raised by tax agencies and customers to identify trends and opportunities for process improvements
- Leverage AI platforms to streamline communication, automate processes and enablement
Requirements
- 1-2 years of experience with servicing tax agencies and/or customers relating to Payroll related tax inquiries
- Customer obsessed focused and delivering the highest quality of support
- Deep understanding of payroll taxes, tax returns, and filing processes
- Ability to identify trends and understand impact
- Ability to convey complex issues to customers, Gusto team members, and tax agencies with effective communication
- Attention to detail, critical thinking skills, and data-driven mindset
- Comfort with ambiguity and improvement mentality
- An AI explorer that is committed to an AI native culture
Compensation & Benefits
- Cash compensation range: $23.51/hr to $27.43/hr in Denver, CO
- All full-time employees receive competitive base pay, benefits, and equity (RSUs)
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