Manager, Technical Advertising Solutions

What You'll Do

• Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns
• Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation
• Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues
• Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges
• Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes
• Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team
• Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting
• Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance
• Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions

Who You Are

• 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions
• Experience leading, coaching, and developing high-performing technical or operational teams; experience partnering with globally distributed support teams is a plus
• Experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plus
• Experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer Success
• Strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement
• Experience working on a ticket-based support or operations system
• Customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure
• Highly adaptable to new systems, platforms, and technologies
• Strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools