IT Technician (Help Desk - Linux Focus)

What You’ll Do

Advanced Endpoint & OS Support (Linux first)

• Troubleshoot complex issues across Linux (primary), macOS, and Windows systems
• Diagnose OS level problems (performance, services, networking, permissions, etc.)
• Support engineering and manufacturing workflows running on Linux machines
• Perform system provisioning, reimaging, patching, and hardware diagnostics

Identity & Device Management (Okta + JumpCloud)

• Handle user lifecycle actions in Okta (lockouts, reactivations, group changes, MFA issues)
• Troubleshoot SSO and access related issues across integrated applications
• Manage devices in JumpCloud (reenrollment, policy issues, locked devices)
• Ensure endpoints are properly enrolled, compliant, and operational

Network Troubleshooting & Support

• Act as first responder for network related issues onsite
• Troubleshoot connectivity problems (wired & wireless)
• Assist with: Switch troubleshooting (ports, VLANs, cabling issues)
• Wireless network issues
• Identifying outages or degraded performance
• Partner with the Network Engineer on escalations and implementations

Hands On IT Operations

• Support hardware lifecycle (deployment, repair, replacement)
• Assist with manufacturing floor IT needs and rapid response issues
• Own problems end to end, not just ticket resolution

Documentation & Continuous Improvement

• Document troubleshooting steps, fixes, and recurring issues
• Contribute to internal knowledge base and process improvements
• Identify patterns and proactively reduce repeat issues

What Makes You a Good Fit

Technical Experience

• 4+ years in a technical IT support role (not entry-level help desk)
• Strong hands on experience with:
  • Linux troubleshooting (required)
  • macOS and Windows support
• Experience with Okta (SSO, MFA, lifecycle management)
• Experience with JumpCloud or similar device management tools

Networking Fundamentals (Important)

• Solid understanding of: TCP/IP, DNS, DHCP
• VLANs, switching basics
• Comfortable troubleshooting: Network drops, Port issues, Connectivity problems across endpoints

Nice to Have

• Certifications (CompTIA A+, Network+, Linux+)
• Experience in manufacturing or lab environments
• Exposure to scripting/automation (Bash, Python, etc.)

Compensation

• Annual base salary range: $90,000 - $120,000
• Equity in the form of stock options
• Comprehensive benefits: Paid vacation, sick leave, holiday pay, 401K