AV & Event Engineer L2

Responsibilities

• Manage and maintain AV equipment, including setup, installation, troubleshooting, and repairs for office spaces, meeting rooms, and event venues.
• Provide technical support and assistance during meetings, conferences, and events, ensuring smooth operation of AV equipment, including audio systems, video displays, projection systems, video conferencing tools, and other AV peripherals.
• Collaborate with event organizers to understand AV requirements and provide recommendations for AV setup, equipment selection, and configuration.
• Assist in the planning and execution of remote events, including webinars, virtual conferences, and live streaming sessions, ensuring optimal audio and video quality.
• Provide executive-level support for AV needs during industry conferences and events, including setup, rehearsals, troubleshooting, and on-site assistance.
• Stay updated on the latest AV technology trends, advancements, and best practices to recommend and implement innovative solutions.
• Research and evaluate new AV tools, software, and equipment, and make recommendations for adoption.
• Manage AV inventory, track equipment usage, and ensure proper maintenance and replacement.
• Collaborate with cross-functional teams, including IT, facilities, and event planning.
• Provide training and guidance to end users on AV equipment operation, best practices, and troubleshooting techniques.
• Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications.
• Collaborate with external vendors for AV equipment procurement, maintenance, and support.

Qualifications

Required:

• Bachelor's degree in a relevant field or equivalent work experience.
• Flexibility to work outside regular business hours.
• Mac OS proficiency and Windows OS familiarity.
• Established understanding of troubleshooting basic signal flow for conference rooms.
• Working knowledge of industry standard equipment (Crestron, Neat, Logitech, etc.).
• 3-6 years experience using AV and Events software such as Zoom, Google Meet etc.
• Certified Technology Specialist (CTS) certification or similar.
• Crestron Certified Programmer (CCP) or Extron AV Associate certification.
• Event Technology Specialist (ETS) certification.
• Project Management Professional (PMP) certification.
• Strong knowledge of AV technologies, including audio systems, video conferencing, projectors, displays, and lighting.
• Familiarity with event management processes.
• Experience with AV control systems (Crestron, Extron).
• Previous experience with remote event support (Zoom, Microsoft Teams, WebEx).
• Experience in writing support documentation.

Desired:

• Familiarity with ServiceNow.
• Apple Certified Support Professional (ACSP) or Microsoft Equivalent.
• AVIXA CTS, CTS-D, CTS-I certifications.

Compensation

Hourly rates based on location:

• Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.: $34.96 - $43.70
• New York, New Jersey, Washington State, California (outside SF Bay): $37 - $46.25
• San Francisco Bay area, California: $41.08 - $51.35 Eligible for corporate bonus, health care, 401(k), paid time off.