IT Engineer

What You'll Do

• Provide high-quality end-user support across laptops, mobile devices, conferencing tools, office technology, and core productivity applications
• Serve as a trusted escalation point for complex technical issues with clear communication
• Administer and support core employee platforms including Google Workspace, Slack, Zoom, Okta, and other SaaS applications (user access, configuration, troubleshooting, optimization)
• Execute onboarding, off-boarding, and employee lifecycle processes with accuracy, security, and strong employee experience
• Support identity and access operations including provisioning/deprovisioning, group/role management, SSO and MFA troubleshooting, and access hygiene
• Manage device lifecycle operations: procurement, deployment, inventory, repairs, refreshes, and recovery
• Contribute to endpoint and client platform administration including device configuration, policy enforcement, patching coordination, and fleet improvements
• Build and maintain documentation, support runbooks, and knowledge base content
• Identify recurring issues and process gaps; partner with Biz Tech team to improve workflows, automate tasks, and raise IT service quality
• Partner cross-functionally with Security, People, Finance, Workplace, and business stakeholders
• Track work through ticketing systems while maintaining SLA discipline and operational visibility
• Balance day-to-day support with ownership of durable operational improvements

What You Have

• 4+ years of experience in IT support, IT operations, business technology, or related function in a fast-paced environment
• Strong hands-on experience supporting macOS hardware, collaboration tools, mobile devices, and modern SaaS-based employee environments
• Experience administering or supporting Google Workspace, Slack, Zoom, Okta, and related productivity platforms
• Solid understanding of identity and access concepts: provisioning, deprovisioning, MFA, SSO, group-based access, least-privilege practices
• Experience managing or supporting endpoint/device lifecycle operations (setup, deployment, troubleshooting, asset tracking, refresh coordination)
• Strong troubleshooting instincts across hardware, software, access, and workflow problems
• Experience working in ticketing or IT service management environments with ability to prioritize, document, and follow through
• Track record of improving operational processes through documentation, standardization, automation, or better tooling
• Strong communication and stakeholder management skills with empathy and sound operational judgment
• Good security and compliance instincts; comfortable operating within access controls, policy expectations, and audit-conscious processes
• Low-ego, high-ownership working style with flexibility to handle frontline support and broader operational responsibilities