Systems Engineer
Hybrid IT Systems Administrator role supporting Level 1-2 help desk, device management, enterprise networking, and systems automation with Python for a NYC-based tech company.
IT Operations Specialist III
IT Operations Specialist providing Level 1-3 support, endpoint lifecycle management, and automation for Mac/Windows environments with deep expertise in Okta, Jamf, and Google Workspace. Requires 5+ years in operations and strong documentation skills.
93k – 104kNew York, NYIT SupportHybrid5+ YOE
About the role
Key Responsibilities
- Provide Level 1–3 support across all IT platforms with a strong focus on Mac, Windows, SaaS (Google Workspace, MS365), and MDM (Jamf/InTune)
- Visit the office and perform infrastructure quality checks on-site at least once a week OR on-demand
- Own and coordinate endpoint and peripheral procurement, imaging, deployment, inventory documentation and lifecycle management globally
- Proactively monitor systems, logs, and user behaviors to identify and prevent issues before they are reported
- Document and maintain clear Open/In Progress/Completed task status in our team tools
- Act as escalation point for IT to our stakeholders on best practices, ownership, and structured troubleshooting
- Participate in IT projects including migrations, automation tooling, system integrations, and vendor transitions
- Support weekly IT onboarding sessions, with a focus on automation and user-readiness
- Process offboarding sessions along with the hardware retrieval process, preparing to repurpose devices
- Deliver VIP support and ensure a calm, helpful demeanor under pressure
- Quickly reprioritize tasks and shift focus ad-hoc in response to urgent business needs
- Maintain tidy, functional, and documented workspaces, whether physical or digital
- Provide cross-functional support in collaboration with Security, Engineering, People Ops, and OfficeOps
- Apply structured thinking to analyze and connect related incidents
- Contribute to and maintain internal documentation (SOPs, runbooks, FAQs)
- Operate within and improve existing ITIL-aligned practices: incident, change, and problem management
- Experience with Google Meet hardware (setup, troubleshooting, and support)
- Practical experience using Gemini and/or Claude in day-to-day IT support and documentation
Required Qualifications
- 5+ years of experience in a dedicated Operations role
- Demonstrated Okta administration experience (group rules, user-lifecycle, API-based provisioning)
- Hands-on Jamf Pro management, including policies, profiles, blueprints, compliance enforcement, smart groups
- Comfortable in both Mac (primary) and Windows (secondary) environments
- Strong working knowledge of InTune, MS365
- Proven ownership of user lifecycle automation, account security, and asset hygiene
- Familiarity with Atlassian Jira Service Management and Confluence
- Strong documentation habits and ability to write SOPs and user-friendly walkthroughs
Desired Characteristics
- Familiarity with asset management tools (e.g. Jira CMDBs)
- Experience supporting SOC2, ISO27001, or similar compliance environment
- Formal ITIL training or certifications
- Ability to operate in Slack-first and remote environments
- Willing to travel out of state as needed
- Prior use of automation tooling (e.g., BetterCloud, Okta Workflows, Google Apps Script) is a plus
Skills
OktaJamfJamf ProGoogle WorkspaceMicrosoft 365IntunemacOSWindowsJira Service ManagementConfluence
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