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Hightouch

Head of Machine Learning

Leads machine learning team to build AI features like personalization, identity resolution, content generation, and ML infrastructure using customer data warehouses. Drives product development, team growth, reliability, and execution pace as technical leader and people manager.

230k – 350kUnited StatesEngineering ManagementRemote
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About the role

Key Outcomes

  • Product Development: Lead the team in roadmapping and executing successful development of significant features and products. Uphold a high technical bar while making pragmatic tradeoffs.
  • Pace: Improve execution pace through leadership and technical expertise.
  • Recruiting: Grow the team by identifying needs, evaluating candidates, and hiring high-impact members.
  • Reliability: Enhance team reliability to reduce incidents and improve incident management.
  • People: Foster team member growth, engagement, and motivation.

Problems to Work On

  • Personalization and Product Recommendation: Personalize messages with relevant content for users.
  • Probabilistic Identity Resolution: Stitch datasets to resolve user profiles.
  • Content Generation: Use LLMs to generate compelling text, images, and creatives.
  • ML Infrastructure: Build infrastructure for model training and inference at scale.

Compensation

Salary range: $230,000 - $350,000 USD per year (location independent, remote-first). Equity compensation via ISO options with early exercise and 10-year post-termination window.

Skills

Machine LearningLLMsSnowflakeDatabricksPythonML InfrastructureModel TrainingInferenceIdentity ResolutionPersonalization

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