Manager, Solutions Engineering

Responsibilities

• Establish Scribe’s Solutions Engineering function, including processes, scope, and scalable playbooks.
• Hire, mentor, and lead a founding team of Solutions Engineers; coach performance and support career growth.
• Support strategic new-business and expansion opportunities from discovery through close.
• Deliver proofs of concept that connect product capabilities to measurable customer outcomes.
• Partner with Go-to-Market, Sales, Customer Success, and Product leadership, bringing customer feedback into the roadmap.
• Build reusable demo assets, proof-of-concept frameworks, and technical narratives.
• Use team performance data to evolve the function as the product and customer base grow.

Requirements

• 3+ years of people-management experience leading Solutions Engineers, Solutions Architects, Technical Account Managers, or comparable technical customer-facing teams.
• Experience as a Solutions Engineer or in a comparable pre-sales or post-sales technical role at a high-growth SaaS company.
• Ability to explain large language models and AI product concepts to technical and executive audiences.
• Experience building a function, scalable programs, processes, and playbooks from scratch.
• Willingness to remain hands-on in strategic customer engagements.
• Ability to translate technical complexity into business value for executive buyers.
• Experience partnering cross-functionally with Sales, Product, and Customer Success.

Compensation and Benefits

• On-target earnings: $260,000–$300,000, varying by location.
• Equity for all full-time employees.
• Health, dental, and vision insurance.
• Flexible paid time off and company holidays.
• 401(k), paid parental leave, commuter benefits, and home office stipend.
• Daily catered lunch for the San Francisco office.