Project Manager, Software Operations
Improves software QC procedures, rubrics, taxonomies, and documentation while aligning offshore vendor teams with operational standards. Requires 4+ years in project management, operations, process design, or QA and strong pattern recognition and written communication.
About the job
Responsibilities
Procedures and Rubrics
- Turn vague or inconsistent QC procedures into clear, executable processes.
- Close gaps between rubrics and real-world cases.
- Maintain traceability for process changes and improvements.
Taxonomy and Categorization
- Audit classification frameworks for defects, labeling outputs, and operational findings.
- Resolve ambiguity and overlap so taxonomies reflect actual workflows.
- Identify and correct taxonomy drift.
Embedded Observation
- Learn tools, handoffs, edge cases, and undocumented workflow friction firsthand.
- Identify skipped steps, inconsistent decisions, and mismatched rubrics.
- Provide leadership with clear, actionable recommendations on a regular cadence.
Offshore Vendor Alignment
- Keep offshore QC teams current on procedures, rubrics, and taxonomy.
- Run calibration sessions to align written standards with their application.
- Build relationships with vendor account managers to surface issues early.
Documentation
- Own clear, current documentation that is usable across teams.
- Roll out changes consistently to all affected teams.
Requirements
- 4+ years of experience in project management, operations, process design, or QA in a software or technology environment.
- Experience improving procedures, rubrics, or classification frameworks.
- Strong pattern recognition and communication skills.
- Excellent written communication and documentation skills.
- Familiarity with Notion, Confluence, Airtable, Jira, or similar tools.
Nice-to-Haves
- Experience in robotics, autonomous vehicles, mapping, or visual software environments.
- Familiarity with U.S. roadways and driving behavior.
- Experience coordinating offshore or distributed contractor teams.
- Background in taxonomy, ontology, or classification system design.
- Experience running inter-rater reliability or calibration programs.
Compensation and Benefits
- Base pay range: $99,000–$149,300.
- Eligible for an annual performance bonus, equity, and competitive benefits.
Skills
Quality Control, Process Design, Taxonomy, Ontology, Classification Systems, Notion, Confluence, Airtable, Jira, Project Management, Software Qa, Documentation, Calibration Programs
Similar jobs
Technical Program Management jobs
Hello Patient
New York, NYOwns complex enterprise customer deployments from kickoff through launch, coordinating Product, Engineering, QA, and customer stakeholders. Requires 4+ years in technical project or program management, strong delivery skills, and knowledge of APIs, integrations, and software systems.
Bevi
Boston, MA
Own Bevi’s experiential marketing operations, including the BeviMobile fleet, Tour Manager contractors, and partner-event machine logistics. The role coordinates schedules, field technicians, permitting, sales communication, and performance tracking while scaling a nationwide activation program.
Snowflake
Menlo Park, CA
Coordinates global technical certification operations, vendors, candidate communications, support workflows, SME programs, and exam publishing. Requires 4+ years in certification or program operations, technical education or writing experience, automation skills, and a bachelor’s degree or equivalent.
Lyft
Nashville, TN
Leads HR Operations process optimization, M&A integration, and technology enablement in partnership with IT and cross-functional People teams. Requires 5+ years of HR program or project management experience, technical partnership skills, and expertise in change adoption and operational transformation.
Axle
Rockville, MD
Supports NIH neurological research programs through scientific analysis, project coordination, documentation, stakeholder communication, and presentation development. Requires a neuroscience background, master's degree, knowledge of NIH funding and compliance, strong writing skills, and proficiency with common productivity tools.