Certification Coordinator
Coordinates global technical certification operations, vendors, candidate communications, support workflows, SME programs, and exam publishing. Requires 4+ years in certification or program operations, technical education or writing experience, automation skills, and a bachelor’s degree or equivalent.
About the job
Responsibilities
- Manage external certification vendors and partners, including SLAs, operational alignment, and system integration.
- Identify bottlenecks, streamline workflows, and implement automation across candidate management and exam operations.
- Create and maintain candidate-facing communications and web pages, including blogs, email campaigns, and marketing assets.
- Manage global certification support cases in Salesforce and oversee voucher distribution, continuing education, accommodations, and exam security workflows.
- Recruit, onboard, engage, and communicate with SnowPro Subject Matter Experts; train SMEs on exam-development practices and style guidelines.
- Support exam-development systems, maintain exam forms, assist with study-guide content, and participate in exam publishing and localization.
- Own medium-to-large certification projects from planning through on-time delivery.
Requirements
- 4+ years of experience in certification operations, program management, or technical education support.
- 2+ years of experience in IT, technical training, or technical writing.
- Experience managing external vendors and collaborating with technical or operations partners.
- Demonstrated ability to identify workflow inefficiencies and implement automated or optimized solutions.
- Experience writing candidate communications, managing web pages, writing blogs, and building email campaigns.
- Strong autonomy, initiative, project ownership, and decision-making skills.
- Ability to work effectively in a fast-paced, ambiguous, and evolving environment.
- Exceptional written and verbal communication skills, including experience with remote and asynchronous workflows.
- Bachelor’s degree or equivalent practical experience in Business, Education, Communications, Computer Science, or a related field.
Preferred Skills
- SnowPro Core or Advanced Certification.
- Experience integrating, automating, or managing third-party tools through APIs, workflow builders, or custom scripts.
- Experience with Pearson VUE or other major test-delivery providers.
- Familiarity with web content management systems, email marketing platforms, certification management systems, and QTI standards.
- Experience managing cases, automation rules, and workflows in Salesforce.
Skills
Vendor Management, Process Automation, Salesforce, Email Marketing, Web Content Management, Technical Writing, Project Management, APIs, Pearson Vue, Qti, Workflow Builders, Certification Management Systems
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