Technical Project Manager
Owns complex enterprise customer deployments from kickoff through launch, coordinating Product, Engineering, QA, and customer stakeholders. Requires 4+ years in technical project or program management, strong delivery skills, and knowledge of APIs, integrations, and software systems.
About the job
Responsibilities
- Own complex customer deployments from kickoff through launch and expansion.
- Build and manage project plans, timelines, milestones, dependencies, and risk tracking.
- Drive project cadence through status updates, reporting, and clear ownership across teams.
- Identify blockers, drive resolution, and manage multiple deployments simultaneously.
- Coordinate delivery with Product Management, Engineering, Conversational Design, QA, and Account Management.
- Gather customer requirements and translate them into technical workstreams and execution plans.
- Configure telephony systems, agent campaigns, and self-service workflows.
- Participate in agent testing, validation, and soft-launch deliveries.
- Support technical discovery, feasibility assessments, scope decisions, tradeoffs, and dependency management.
- Partner with enterprise customer operators, technical teams, and executives; lead deployment meetings and manage expectations.
- Create repeatable deployment frameworks, templates, documentation, and operating processes.
Requirements
- 4+ years of experience in technical project management, technical program management, solutions delivery, or enterprise implementations.
- Experience managing complex B2B SaaS deployments with multiple technical stakeholders and dependencies.
- Strong project management skills, including timeline, risk, and cross-functional coordination.
- Excellent communication skills with customer and executive stakeholders.
- Technical understanding of APIs, webhooks, integrations, and software systems.
- Experience working with Product and Engineering teams to deliver customer-facing solutions.
- Ability to work onsite in Austin, Texas.
Nice-to-haves
- Experience with healthcare technology, AI products, SaaS platforms, or integration-heavy software.
- Experience with telephony systems, voice platforms, EHR integrations, workflow automation, or enterprise software deployments.
- PMP certification or formal project management training.
- Experience with Linear, Jira, or similar project management tools.
- Experience managing enterprise customers with complex technical requirements.
- Use of AI tools to improve productivity and execution.
Compensation
- Base salary: $100,000–$170,000.
- Meaningful equity in a fast-growing healthtech startup.
Skills
Project Management, Technical Program Management, B2B SaaS, APIs, Webhooks, Integrations, Telephony Systems, Workflow Automation, Linear, Jira, Ehr Integrations, Risk Management
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