Cloud Operations Engineer
Cloud Operations Engineer on 2nd shift weekends responsible for monitoring Atlas platform, diagnosing incidents, on-call rotations, automation, and ensuring uptime for MongoDB customers in FedRamp environments. Requires 2+ years DevOps/SRE experience, Linux expertise, cloud familiarity, and scripting skills.
About the job
Responsibilities
- Successfully coordinate with a global team of Cloud Operations Engineers tasked with ensuring uptime guarantees to Atlas customers.
- Help scale the worldwide Cloud Operations Engineering team through implementation of new processes and tools.
- Assist in scoping, designing, and deploying systems that reduce Mean Time to Resolve for customer incidents.
- Monitor and detect emerging customer-facing incidents on the Atlas platform and assist in proactive resolution.
- Automate routine monitoring and troubleshooting tasks.
- Diagnose live incidents, differentiate between platform issues and usage issues, and take next steps toward resolution.
- Cooperate with product management and cloud engineering organizations to identify improvements in management applications for Atlas infrastructure.
- Inform executive leadership and escalation management of major outages.
- Coordinate and participate in a weekly on-call rotation to handle short-term customer incidents.
Requirements
- At least 2 years experience as an on-call DevOps, SRE, or Cloud Operations engineer.
- Expertise with Linux system administration, configuration, and troubleshooting.
- Experience in monitoring, system performance data collection, analysis, and reporting.
- Expertise with networking technologies like DNS, TCP/IP, etc.
- Knowledge of database operations and concepts.
- Familiarity with Amazon Web Services and other cloud infrastructure platforms (e.g., GCP, Azure).
- Capability to write small programs/scripts to solve short-term systems problems.
- A CS/CE degree or equivalent experience.
- At least 1 of the following programming languages: Java, Go, Python, Javascript.
- Keen interest in learning new things.
- Must be a US Person (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).
- Willingness and ability to participate in pager duty rotations during nights, weekends, and holidays (approximately one out of every six weeks).
- Willingness and ability to work 2nd shift weekend hours (3pm - 12am EST; Saturday - Wednesday).
Nice-to-Haves
- MongoDB
- Splunk
- Kubernetes
Benefits
- Competitive salary, equity, pension, and health insurance.
- Regular performance, compensation, and development reviews.
- 20 weeks Maternity & Paternity leave.
Skills
Linux, DevOps, SRE, AWS, GCP, Azure, Python, Java, Go, JavaScript, Kubernetes, Splunk, MongoDB, DNS, TCP/IP
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