Cloud Operations Engineer

Responsibilities

• Successfully coordinate with a global team of Cloud Operations Engineers tasked with ensuring uptime guarantees to Atlas customers.
• Help scale the worldwide Cloud Operations Engineering team through implementation of new processes and tools.
• Assist in scoping, designing, and deploying systems that reduce Mean Time to Resolve for customer incidents.
• Monitor and detect emerging customer-facing incidents on the Atlas platform and assist in proactive resolution.
• Automate routine monitoring and troubleshooting tasks.
• Diagnose live incidents, differentiate between platform issues and usage issues, and take next steps toward resolution.
• Cooperate with product management and cloud engineering organizations to identify improvements in management applications for Atlas infrastructure.
• Inform executive leadership and escalation management of major outages.
• Coordinate and participate in a weekly on-call rotation to handle short-term customer incidents.

Requirements

• At least 2 years experience as an on-call DevOps, SRE, or Cloud Operations engineer.
• Expertise with Linux system administration, configuration, and troubleshooting.
• Experience in monitoring, system performance data collection, analysis, and reporting.
• Expertise with networking technologies like DNS, TCP/IP, etc.
• Knowledge of database operations and concepts.
• Familiarity with Amazon Web Services and other cloud infrastructure platforms (e.g., GCP, Azure).
• Capability to write small programs/scripts to solve short-term systems problems.
• A CS/CE degree or equivalent experience.
• At least 1 of the following programming languages: Java, Go, Python, Javascript.
• Keen interest in learning new things.
• Must be a US Person (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).
• Willingness and ability to participate in pager duty rotations during nights, weekends, and holidays (approximately one out of every six weeks).
• Willingness and ability to work 2nd shift weekend hours (3pm - 12am EST; Saturday - Wednesday).

Nice-to-Haves

• MongoDB
• Splunk
• Kubernetes

Benefits

• Competitive salary, equity, pension, and health insurance.
• Regular performance, compensation, and development reviews.
• 20 weeks Maternity & Paternity leave.