Client Success Manager

Manages employer-client relationships for a digital health program, driving adoption, satisfaction, retention, renewals, and product expansion. Requires at least two years of digital health client success experience, strong stakeholder communication, data storytelling, and complex account management skills.

About the job

Responsibilities

Own day-to-day relationships with employer clients and help them maximize the value of Hinge Health programs.
Drive client adoption, report on program value, manage escalations, expand product offerings, and secure renewals.
Develop enrollment communication campaigns to achieve annual enrollment goals.
Maintain high client satisfaction and retention.
Turn clients into advocates for sales references and marketing or PR requests.
Ensure clients offer the full suite of products.
Train, coach, and develop Customer Success Associates and Managers.
Partner cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams.
Contribute to team best practices and adapt to evolving responsibilities.

Requirements

At least 2 years of experience as a Client Success Manager within digital health.
Experience managing relationships and a full book of business consisting of employers and/or health plans.
Strong relationship-building and stakeholder communication skills.
Ability to use data-driven insights to tell compelling stories and influence customer decisions.
Strong product knowledge and ability to present solutions to clients.
Ability to navigate complex client lifecycles and advocate for client needs internally.
Ability to analyze complex information, identify root causes, and solve difficult problems.
Clear, concise written and visual communication skills.
Ability to balance short-term results with long-term client value.

Preferred Qualifications

Bachelor's degree strongly preferred.
Experience at a high-growth company.
Knowledge of employee benefits and digital health.
Experience in a startup environment.
Data integration proficiency.
Advanced Excel skills.

Compensation and Benefits

Annual salary of $76,608-$139,104, plus equity and benefits.
Medical, dental, and vision coverage.
Gender-affirming care, family and fertility planning support, and travel reimbursements where applicable.
Traditional or Roth 401(k) options with a 2% company match.
Learning and development stipends.

Skills

Client Success, Customer Retention, Client Relationships, Stakeholder Management, Data Storytelling, Product Knowledge, Project Management, Renewals, Data Integration, Excel