Senior Director of Engineering, Billing Platform

Responsibilities

• Own the multi-year engineering strategy, investment plan, and execution roadmap for the billing platform and quote-to-cash integrations.
• Lead and develop a distributed organization of engineering managers, senior technical leaders, and product engineering teams.
• Coach managers, strengthen technical leadership, and improve planning, accountability, and execution predictability.
• Drive architecture that improves correctness, scalability, reliability, auditability, and product-launch speed.
• Build systems for usage-based billing, subscriptions, enterprise contracts, self-serve purchasing, partner and reseller motions, invoicing, payments, credits, refunds, adjustments, entitlements, tax, and customer lifecycle changes.
• Strengthen financial data integrity across billing, payments, revenue recognition, ERP, CRM, data warehouse, tax, and reporting systems.
• Improve reconciliation, observability, alerting, SLOs, incident response, and operational controls for billing-critical services.
• Partner with Product, Finance, Revenue Operations, Accounting, Tax, Legal, Sales, and Support to turn ambiguous requirements into durable systems.
• Make build, buy, and integration decisions across billing, payment processing, tax, ERP, CRM, entitlement, and revenue platforms.
• Represent billing engineering in executive forums with clear tradeoffs, delivery status, risks, and investment recommendations.

Requirements

• 15+ years of software engineering experience, including 7+ years leading engineering teams and 3+ years directly managing engineering managers.
• Experience leading billing, payments, fintech, financial platforms, commerce platforms, quote-to-cash systems, or other systems where correctness and auditability are mandatory.
• Strong technical judgment in distributed systems, SaaS platforms, service-oriented architectures, APIs, data pipelines, and cloud-native infrastructure.
• Ability to define and execute multi-year platform strategy across teams, business functions, and executive stakeholders.
• Experience with usage-based billing, subscription billing, metering, invoicing, payments, credits, refunds, disputes, taxation, entitlement management, revenue data, or reconciliation.
• Familiarity with payment processors, CRM systems, ERP systems, tax engines, revenue recognition systems, data warehouses, and BI/reporting tools.
• Track record improving operational excellence through SLOs, observability, incident response, change control, migrations, reconciliation, and customer-impact reduction.
• Ability to translate complex technical, financial, and organizational tradeoffs into clear decisions.
• Experience recruiting, coaching, and retaining engineering managers and senior technical leaders.
• High standards for engineering quality, accountability, documentation, customer empathy, and cross-functional follow-through.
• Practical AI fluency for accelerating engineering work and improving team quality without weakening ownership or judgment.

Nice-to-Haves

• Experience modernizing legacy billing, payments, ERP, CRM, tax, entitlement, or revenue systems in a public company or high-growth SaaS business.
• Experience with enterprise contracts, reseller or partner billing, marketplace billing, multi-currency billing, global taxation, or public-sector billing.
• Experience with internet-scale SaaS, developer platforms, cloud infrastructure, security products, or consumption-based monetization.
• Experience supporting product-led growth and enterprise sales motions simultaneously.
• Experience leading financial-systems organizations through scale, transformation, and operating-model changes.
• Experience with financial controls, SOC 2, PCI, privacy, fraud prevention, audit support, or regulated financial workflows.
• Experience leading large data migrations or phased platform transformations without interrupting revenue operations or customer billing.
• Strong product sense around pricing flexibility, customer transparency, billing explainability, and self-service administration.

Compensation and Benefits

• Estimated annual salary for Seattle/NYC/California-based hires: $273,000–$341,000.
• Estimated annual salary for SF/Bay Area-based hires: $286,000–$258,000.
• Compensation may be adjusted depending on work location.
• Eligible to participate in the equity plan.
• Benefits include medical, dental, vision, flexible spending, commuter spending, fertility and family-forming benefits, mental-health support, travel medical insurance, disability insurance, life and accident insurance, 401(k), employee stock participation, flexible paid time off, and leave programs.