Senior Product Manager, Trust & Safety

Responsibilities

• Owning multiple related products or surfaces end to end, from problem framing through launch and adoption, holding a clear view of the customer, business, and product outcomes for each.
• Running discovery with customers, prospects, and the teams closest to them, turning what you learn into product direction that scales across the customer base.
• Shaping the roadmap: translating company strategy into a concrete plan, and making the real calls about where AI agents, platform investments, quality, and customer needs sit relative to each other.
• Writing the requirements and decision documents that let Design and Engineering move fast and with confidence: the what, the why, the success measures, the scope, and the edge cases.
• Partnering deeply with Design and Engineering through delivery, resolving ambiguity quickly, pressure-testing scope, reviewing work in progress, and owning final product sign-off.
• Communicating with clarity across the company, so everyone knows what's shipping, why, and what customer outcome it's meant to achieve.

Requirements

• 5+ years in product management, including time in a Senior or Staff-titled role owning complex products end to end, from discovery through measurable customer or business outcomes.
• Experience building B2B or enterprise SaaS with real depth: complex workflows, multiple personas, and heavy configuration.
• Strong customer discovery skills. You can sit with a customer, find the real problem underneath what they're asking for, and turn it into product direction that scales.
• Excellent prioritization. You can make and explain hard tradeoffs across strategic bets, customer commitments, quality, platform work, and near-term revenue.
• Technical fluency. You reason about systems, data, APIs, AI behavior, and implementation tradeoffs with engineers as a credible partner.
• Excellent writing and communication. Concise requirements and decision docs, clear updates, and the ability to align technical and non-technical stakeholders.
• A track record of shipping in fast-moving, ambiguous environments, where you create clarity instead of waiting for a finished playbook.
• Strong systems thinking. You anticipate edge cases, downstream effects, product debt, and how a decision in one surface ripples across the platform.
• High ownership and low ego. You seek evidence, invite critique, change your mind when warranted, and disagree directly and constructively when it matters.
• Experience navigating the tension between Design, Engineering, executives, GTM, and customer-facing teams, aligning competing priorities into a single product direction.

Nice-to-Haves

• Experience building AI- or ML-powered products, especially where quality, evaluation, observability, human oversight, or model behavior matter.
• Experience with workflow products, data platforms, developer tools, operations software, or other information-dense products where power users need to move fast and make changes on the fly.
• Comfort with and empathy for Trust & Safety, integrity, fraud, risk, compliance, or adjacent high-stakes use cases.
• Experience evolving a mature platform product while launching new product lines alongside it.
• Experience at an early-stage or scaling company where PMs owned broad surfaces and helped establish lightweight product practices.
• A perspective that broadens how we think about product, rather than reproducing the same background across the team.