Senior Manager, Release & Program Management

What you'll do

• Be Wrapbook’s Release Manager: Directly manage Wrapbook’s release process, ensuring predictability, quality, and alignment across Engineering, Product, and Design (EPD), along with Client Ops and GTM. Partner with project leads on QA to ensure testing processes, release readiness, and quality standards are consistently met.
• Lead as a Player-Coach: Manage and mentor a team of Technical Program Managers while remaining hands-on in release management and key programs. Set a high bar for execution, communication, and collaboration, and hold the team accountable to meeting that standard. Foster a culture of accountability and inclusion where TPMs can do their best work.
• Drive Clear Communication & Foster Alignment: Establish and model impeccable cross-department communication, ensuring updates, risks, and decisions are conveyed with clarity and consistency. Act as a connector across business, product and technical teams, creating alignment on roles, responsibilities, and readiness for every stage of build and launch. Prepare release notes so that our cross-functional partners experience no surprises.
• Measure and Improve Impact: Define how we measure release success, evaluate outcomes, and use insights to refine future launches.
• Drive Program Execution: Partner with EPD leaders to identify where Technical Program Managers can add the most value—whether by driving key strategic initiatives, coordinating complex cross-group work, or ensuring execution against business-critical priorities.
• Support Key Accounts: Oversee program management for critical customer accounts, coordinating across Engineering, Product, and Design, and partnering with Client Ops and Sales to deliver delightful early customer experiences.
• Continuously Improve: Identify bottlenecks, streamline workflows, and strengthen how Wrapbook aligns, builds, and launches. Measured by impact on predictability, efficiency, and stakeholder confidence.
• Champion AI-Powered Ways of Working: Model and promote AI fluency across the TPM team, QA process, and EPD org. Leverage agentic workflows, AI-assisted tooling, and automation to increase throughput, reduce manual coordination overhead, and accelerate release cycles.

What you'll have

• 5+ years of leadership experience in Release Management, Program Management, QA and/or Product Operations within SaaS organizations, with a proven ability to set clear expectations, hold teams accountable, and maintain a consistently high bar for impact.
• Demonstrated success as a player-coach—balancing team leadership with hands-on ownership of key initiatives.
• Strong track record of executing complex, cross-functional programs from alignment through launch.
• Experience evolving and improving processes that deliver measurable outcomes.
• Exceptional communication and facilitation skills, with a proven ability to bridge departments, ensure transparency, and keep stakeholders aligned.
• A high bar for performance, with the ability to raise team standards and coach individuals to achieve their best work.
• Experience with program management and incident management tools (e.g., Linear, PagerDuty).
• A bias for action in fast-paced, ambiguous environments.
• Customer obsession.
• AI fluency and a growth mindset toward agentic workflows — comfort using AI tools (e.g., Claude, Copilot, or Cursor) to accelerate research, synthesis, communication, and execution, and a demonstrated ability to identify where automation can meaningfully improve team output.