Product Lead, Support Experience
Lead product strategy and roadmap for conversational AI and human support at Stripe. Manage and grow a global team of PMs while partnering with AI and operations teams to deliver high-impact support experiences.
About the job
Responsibilities
- Own and drive the product roadmap for the future of conversational AI and human support at Stripe
- Shape strategy, steer product requirements, and hold a high bar for the execution of high impact initiatives that impact key segments and top customers
- Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively
- Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
- Grow and coach a global team of PMs in building systems and platforms for conversational and human agents
Requirements
- 3+ years of managing product managers, 8+ years as a product manager
- Deep user empathy and a high bar for user experience
- Experience developing a multi-year vision, strategy and roadmap for large scale products
- Experience hiring, managing, and building high performing customer-focused Product Management teams in multiple continents
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
Skills
Product Management, Conversational AI, Roadmapping, Team Leadership, Cross-Functional Collaboration, Technical Product Leadership, User Experience, Strategy Development, Hiring And Coaching, Ai Integration
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