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StripeStripeSeattle, WA

Product Lead, Support Experience

Lead product strategy and roadmap for conversational AI and human support at Stripe. Manage and grow a global team of PMs while partnering with AI and operations teams to deliver high-impact support experiences.

Salary not listed
On-site8+ YOEProduct Management

About the role

Responsibilities

  • Own and drive the product roadmap for the future of conversational AI and human support at Stripe
  • Shape strategy, steer product requirements, and hold a high bar for the execution of high impact initiatives that impact key segments and top customers
  • Partner with Stripe’s AI teams to unlock opportunities for serving users more effectively
  • Build strong relationships with senior leaders across Operations to continually uplevel our human support functions
  • Grow and coach a global team of PMs in building systems and platforms for conversational and human agents

Requirements

  • 3+ years of managing product managers, 8+ years as a product manager
  • Deep user empathy and a high bar for user experience
  • Experience developing a multi-year vision, strategy and roadmap for large scale products
  • Experience hiring, managing, and building high performing customer-focused Product Management teams in multiple continents
  • Experience leading cross-team initiatives from ideation to execution
  • Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
  • Strong written and verbal communication skills

Skills

Product ManagementConversational AIRoadmappingTeam LeadershipCross-Functional CollaborationTechnical Product LeadershipUser ExperienceStrategy DevelopmentHiring And CoachingAi Integration
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