Channel Sales Manager
Manage and scale Cribl's LATAM channel ecosystem, driving partner-led revenue through resellers, MSPs, GSIs, and cloud partners while collaborating with the Head of LATAM Sales.
Enterprise Account Manager
Manages post-sale relationships with enterprise customers running high-volume AI voice agents, driving retention, expansion, and satisfaction through executive engagement, business reviews, and usage optimization. Requires 4+ years in account management with $100K+ ARR accounts and technical product familiarity.
120k – 180kSan Francisco, CAAccount ManagementOnsite4+ YOE
About the role
What You'll Do
- Own a portfolio of enterprise accounts and be accountable for retention, expansion, and customer satisfaction
- Build and maintain executive-level relationships with key stakeholders at each account
- Run quarterly business reviews with data on performance, ROI, and optimization opportunities
- Identify upsell and cross-sell opportunities based on customer usage and business needs
- Coordinate with engineering and CS on feature requests, escalations, and product feedback
- Develop account plans with clear growth targets and risk mitigation strategies
- Monitor account health metrics and proactively address churn signals
- Partner with sales on renewals and contract expansions
- Translate customer needs into actionable product insights for the team
- Represent Phonely at industry events and customer meetings
What You'll Bring
- 4+ years in enterprise account management, customer success, or strategic accounts
- Experience managing accounts with $100K+ ARR
- Strong executive communication skills, both written and verbal
- Proven track record of retaining and expanding enterprise accounts
- Comfortable with technical products and able to speak credibly about APIs, integrations, and data flows
- Highly organized with strong deal and project management skills
- Experience in SaaS, telecom, contact centers, or AI is strongly preferred
Nice to Have
- Existing relationships in insurance, BPO, healthcare, or financial services
- Experience with call center technology (Five9, Genesys, NICE, Talkdesk, Twilio)
- Background in solutions consulting or technical account management
Skills
SaaSTelecomContact CentersAIAPIsIntegrationsFive9GenesysNiceTalkdeskTwilio
Similar roles
Account Management jobsAccount Manager
Founding Account Manager responsible for building relationships with C-suite executives at major financial institutions and driving account growth through upsells and renewals. Requires 3+ years in business development or customer success at a fast-growing startup or competitive environment.
Group Account Manager
As a Group Account Manager, you will manage and expand Freed’s B2B customer base, ensuring customer satisfaction and identifying expansion opportunities. You will be responsible for the entire customer journey, from onboarding to ongoing support and new product introductions.
Technical Account Manager
Owns post-sales customer success for AI phone agents, driving deployments, ROI, expansions, and troubleshooting with technical expertise. Requires 5+ years in technical customer-facing roles, API/SQL fluency, and cross-functional collaboration.
National Sales Account Manager - Walmart
Manage and grow Skylight's key account with Walmart and Sam's Club nationally, executing business plans, handling P&L, retailer communications, and cross-functional collaboration to hit revenue targets. Requires 3-5 years Walmart account management experience and retail data expertise.