Account Manager
Founding Account Manager responsible for building relationships with C-suite executives at major financial institutions and driving account growth through upsells and renewals. Requires 3+ years in business development or customer success at a fast-growing startup or competitive environment.
Responsibilities
- Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
- Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
- Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
- Become an expert in customers' workflows and pain points - then work with internal teams to address them.
- Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
- Work directly to the CEO and collaborate with product and engineering on scaling customer operations.
Requirements
- 3+ years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
- Clear understanding of how financial institutions adopt and operationalize compliance and fraud tools.
- Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR.
- Confidence working with C-level stakeholders and navigating ambiguity.
- Resilience and grit - you get things done.
- Proactive and curious self-starter who thrives in dynamic settings.
- Highly feedback-oriented.
- Hungry for equity at the company they're working at, a seat at the table, and building 0 to 100.
Compensation & Benefits
- Salary Range: $120,000 – $170,000 + Equity
- Variable Compensation: Commissions
- Flexible PTO
- 100% coverage of health, dental, and vision premiums
- 401(k) with company match
- HSA contributions
- $250 monthly gym stipend
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