Customer Success Programs Lead
Own customer health scoring, lifecycle automation, and scaled programs that drive adoption, retention, and expansion. Build AI-powered CS systems from the ground up at a high-growth SaaS company.
Engagement Manager
Lead end-to-end delivery of AI-driven enterprise planning implementations for strategic customers, managing stakeholders and cross-functional teams. Requires 4-8 years consulting/tech experience and a top-tier degree.
Austin, TXCustomer SuccessHybrid4+ YOE
About the role
Key Responsibilities
- Own end-to-end delivery of customer engagements
- Structure complex business problems into scalable solutions
- Lead executive workshops (CFO, COO, VP-level stakeholders)
- Translate business requirements into solution design with Solution Architects
- Leverage AI-powered capabilities to accelerate modeling and insights
- Coordinate cross-functional teams (SAs, AI Architects, modelers)
- Drive customer adoption and long-term value realization
- Identify opportunities to expand into new use cases (ERP, operations, etc.)
Requirements
- 4–8 years of experience in consulting, tech, or data-driven roles
- Bachelors or Masters degree from a top tier educational institution
- Experience at leading professional services firms or top tier technology companies
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Interest in AI and enterprise software
Nice to Have
- Experience in FP&A, supply chain, or operations
- Exposure to data platforms or AI tools
Skills
Stakeholder ManagementProblem SolvingSolution DesignExecutive CommunicationAI ToolsData PlatformsERPFP&ASupply ChainOperations
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