Enablement Manager, Technical and Support
Leads enablement for global support, onboarding, and care teams by owning training programs, coaching enablement leads, delivering in-person workshops, and building scalable systems. Requires 4-7 years in leadership/training with strong coaching and operational skills; involves 25% global travel.
What You Will Lead and Build
Training Program Leadership
- Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths. Ensure learning experiences are structured, effective, and tied to clear performance outcomes.
Enablement Team Development
- Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques. Build structured development plans and elevate the team into high-performing training professionals who can support global scale.
Global Training Delivery and Field Coaching
- Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site. Use field observations to identify gaps and convert them into actionable improvements.
Cross-Functional Partnership
- Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders. Align training programs with operational needs, product updates, and business priorities.
Operational Excellence
- Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions. Establish readiness metrics, certification structures, and consistent reporting on enablement effectiveness.
Required Experience
- 4–7 years in leadership, training, enablement, service operations, or people development roles
- Experience developing individuals and teams through coaching and structured feedback
- Strong facilitation and communication skills
- Experience building processes and systems in fast-moving environments
- Global Travel 25%
Preferred Experience
- Exposure to customer service, customer experience, or support environments
- Familiarity with adult learning principles or instructional design
- Experience working across multiple countries and cultures
Compensation: Tier 1 (San Francisco, New York City, Seattle): $188,400—$235,400 USD; Tier 2 (All other US Locations): $163,800—$204,700 USD. Includes base salary and bonus. Additional benefits: equity, 401(k), flex PTO, parental leave, medical/dental/vision, etc.
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