Senior Product Designer, Merchant AI-first Support
Leads end-to-end product design for AI-powered merchant support, catalog health, and Catalog Enhance workflows. Requires 5+ years of product design experience, strong systems thinking, conversational AI expertise, and cross-functional collaboration skills.
About the job
Responsibilities
- Lead end-to-end design for Merchant AI Assistant experiences across Pinterest Business Assistant workflows, including onboarding, catalog health, and Catalog Enhance.
- Define cohesive patterns connecting conversational AI with contextual product experiences so merchants can understand priorities and complete meaningful actions.
- Partner with Product, Engineering, Research, Data Science, Content Design, and platform teams to build scalable, trustworthy AI experiences.
- Use merchant research, product data, evaluations, and experimentation to improve subagent guidance, prompts, and end-to-end workflows.
- Shape the vision and scaling strategy for Catalog Enhance, helping merchants improve product data quality and discoverability.
- Use AI tools for research, analysis, and prototyping.
Requirements
- 5+ years of product design experience or equivalent experience.
- Experience designing complex B2B, commerce, merchant, or advertising products.
- Strong product discovery and systems-thinking skills.
- Experience designing AI or conversational experiences, including trust, guidance, error recovery, and human control.
- Ability to translate ambiguous customer needs into clear, scalable experiences.
- Proven ability to collaborate across product, engineering, research, data, and platform teams and influence direction.
- Comfort with ambiguity, bias for action, and strong communication skills for explaining complex technical concepts and design tradeoffs.
- Bachelor's degree in design, a related field, or equivalent experience.
Nice-to-haves
- Familiarity with catalog management or AI-powered tools.
Skills
Product Design, Conversational AI, Artificial Intelligence, Product Discovery, Systems Thinking, Merchant Experience, Catalog Management, User Research, Experimentation, Prototyping, Data Science, Content Design, Product Analytics
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