Director, Compliance Operations

Responsibilities

• Set the strategic direction for the Compliance Operations function—defining how Honor manages compliance across employment law and home care licensing as we grow into new markets and expand our service offerings.
• Continuously assess for compliance risk and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements.
• Own day-to-day compliance execution across all markets, personally stepping in to resolve complex issues while building durable systems and protocols so issues don’t recur.
• Partner with Product and Engineering to build tech-first, automated solutions that reduce manual compliance effort and scale our operations—including building the business case for technical investment, defining requirements, and driving implementation.
• Lead state licensing audits and audit-readiness programs end to end—identifying gaps proactively, developing remediation plans, and driving closure across internal and field partner teams.
• Ensure operational readiness for new markets and service offerings.
• Translate regulatory changes into clear, actionable operational requirements, ensuring Legal guidance becomes executable protocol across the business.
• Build and develop a high-performing team of 5–10 compliance and operations professionals, setting clear expectations, developing team members, and creating a culture of accountability and continuous improvement.
• Develop and own key compliance metrics and dashboards that give senior leadership clear visibility into risk, operational readiness, and efficiency across all markets.

Requirements

• 8–10 years of experience in operations, product operations, or compliance roles.
• Proven experience working at the intersection of technology and operations. Knows how to translate ambiguous operational needs into clear product requirements and drive projects through to delivery.
• Thinks beyond current gaps to define what a mature, proactive compliance function looks like at Honor’s scale—and builds the roadmap to get there.
• Experienced people leader with a track record of developing individuals and building high-performing teams.
• Operates effectively across organizational boundaries. Navigates competing priorities, builds durable alignment, and drives execution across stakeholders at all levels.
• Brings exceptional analytical skills and experience working with large, imperfect data sets to extract meaningful insights. Uses data to identify risk, measure progress, and drive decisions.

Leadership Principles

• Balance Incremental and Radical Change: Operate on two tracks simultaneously—making targeted improvements while identifying system-level changes in process, technology, or structure.
• Tend to Be Right and Think Systemically: Balance compliance risk against business and operational risk; find middle ground that protects compliance without constraining growth.
• Get S%t Done*: Move quickly with purpose, identify what matters, act independently, and deliver results.
• Identify Problems: Proactively find compliance and operational risks through data, audits, and ground-level attention; find root causes and own solutions.